It would be good to have the NextWorkArea or Exception Tag moved to display the NextWorkArea at hospital as well. It would be great to have at go-live obviously, but trying to identify with the customer alternative ways to know what putwall to deposit the load
Problem/opportunity trying to be solved
This is noticed for Geodis Rodgau where we are currently in deployment, this is a general thing as I've been told this happens for other customers as well: the "EXCEPTION" tag at drop-off at hospital is exactly displayed where the NextWorkArea is shown. So, in case of a short pick you do not see the NextWorkArea at hospital. |
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Quantify the problem/opportunity
Geodis Rodgau has 2 drop-offs, as pack stations are set up to be created for either branded orders or non-branded orders. The difference here is packaging material. In case of a short pick, the customer has created a putwall in SAP for both branded and non-branded orders. And for the new OrderJobs to pick the shorted quantity, they have a new pack station for both branded and non-branded to consolidate the new OrderJob with the shorted OrderJob at either the branded or non-branded putwall. With the shorted order going to hospital and the NextWorkArea not indicating if it is branded or non-branded, the person at hospital does not know which putwall to deposit. |
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What is the root cause of the problem/opportunity
The cause is that NextWorkArea and the Exception Tag are displayed at the exact same spot and therefore relevant information that is available cannot be displayed. |
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Customer need date | Jan 15, 2024 |
Urgent request | No |
Report Tag | Deployment, CSM |